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A recent Global Consumer Trend study found that 90% of customers consider live chat helpful while an survey found that 63% were more likely to return to a website that offers live chat.Get started with our live chat software free today!We feel it is best for both guests and hoteliers when guests are able to self serve.Making a booking through your website requires guests to find the information they need to make a purchase decision and the confidence to complete the purchase on their own.This is the most user friendly live chat I've found. This is a great app because it lets you trigger chats with your visitors automatically so I don't have to keep my eyes on it.It was easy to install, didn't glitch and I get real time chat notifications that I can manage from my phone or from my computer. I can also chat right from my mobile phone so I never miss a chat.
Credit card details must be deleted as soon as they have been used.
Live chat and live support are fast becoming a popular choice for companies of any size to help increase their on-line support and on-line sales efforts.
Not only can chat help increase your own customer support experience it can help drive sales directly from your website.
Why did we put the live chat card detail request feature on the roadmap at Triptease?
Our latest update is designed to help guests send you their credit card information, without needing to leave the Front Desk conversation.
Some guests are always going to need the reassurance that comes from speaking to a representative of the hotel and for those we needed to design a way for them to complete bookings without being interrupted and in a way that was secure and PCI compliant. For hoteliers, we’re removing the arduous process of having to send credit card authorisation forms back and forth with their guests in order to collect card information.